Key Terminologies of the Empowerment Ecosystem

Explore a list of terms and definitions to clarify the language used across all MOCE communication channels.

The State

Refers to the United Arab Emirates.

The Ministry

Refers to the Ministry of Community Empowerment, the federal entity responsible for developing the social empowerment system for UAE citizens and managing economic empowerment and social support programmes that protect limited-income families and strengthen their stability and financial independence, in addition to activating the role of the public benefit organisations sector and its impact on national development, and promoting the values of social responsibility.

The Ministry's remit also includes setting the licensing conditions and procedures for entities authorised to collect, receive, give or accept donations from inside and outside the State; developing and implementing programmes to promote volunteering; and setting the standards, conditions and procedures for licensing houses and rooms of worship for non-Muslims.

Customer Happiness Centres

Service centres designated by the Ministry to deliver government services to citizens and residents in a way that improves their experience and increases their satisfaction. These centres aim to make government services easier to access and to provide a convenient, easy environment for visitors.

Limited-Income Emirati Families

Emirati families whose income falls below the minimum calculated to enable them to achieve a stable quality of life.

The Social Support Programme provides financial allowances to these families in accordance with the programme's eligibility conditions and provisions.

Public Benefit Organisations

The public benefit organisations sector includes entities licensed by the Ministry of Community Empowerment that serve the community and pursue public benefit goals without seeking financial profit. It includes associations, public benefit foundations, federations, social solidarity funds and other entities that contribute to national priorities, improve quality of life and create sustainable community impact.

Federation

A grouping of at least five (5) associations or civil foundations that carry out a similar public benefit activity. A federation is established to coordinate efforts, pool resources and strengthen the ability to support and advocate for the priorities of the public benefit organisations sector on a wider scale. It also promotes cooperation between organisations and represents their common interests.

Inflation Allowances

Temporary government support granted as monthly allowances to Emirati families with a monthly income below AED 25,000, to ease the financial burden caused by inflation and rising fuel, food, electricity and water costs.

Open Data

"Open data" is data the Ministry makes available on its website that anyone can freely use, reuse and redistribute without technical, financial or legal restrictions, subject to only two conditions: attributing rights to their owners and keeping the data available for sharing.

The Ministry provides many datasets and statistics on its website for use and reuse, to raise general and specialised knowledge of the Ministry's work and practices, in line with the principles of transparency, openness, cooperation and participation.

Social Support and Empowerment Programme

A government programme that aims to improve the quality of life of limited-income Emirati individuals and families, strengthening their stability and empowering them economically. The programme provides financial allowances, including several basic and supplementary allowances, granted according to the terms and conditions determined by the social status.

volunteers.ae

A national platform that enables individuals and entities to take part in volunteering opportunities offered by government entities and the private sector. The platform makes it easier for those who wish to volunteer to find opportunities that match their interests, skills and experience: volunteers list their names and register accounts on the website, while organisations advertise volunteering opportunities according to their needs.

Public Benefit Organisations Sector

The public benefit organisations sector is the group of civil society organisations in the State licensed by the Ministry of Community Empowerment, which work to achieve social, cultural, environmental and developmental goals and do not seek financial profit. The sector includes public benefit organisations in all their forms (associations, civil foundations, federations and social solidarity funds), which work to improve quality of life, support groups in need and promote social innovation.

971 From the Community

An initiative launched by the Ministry of Community Empowerment to support and empower entrepreneurs from Emirati families, organised annually within its pavilion at Global Village in Dubai. The initiative lets entrepreneurs display and sell their products and strengthen their presence in the local market, and provides an advanced platform to support home-based businesses and promote community entrepreneurship and economic empowerment.

Social Support Allowances Calculator

An indicative digital tool provided by the Ministry on its website to help beneficiaries of the Social Support Programme estimate the financial allowances they will receive from the programme. The user is usually asked to enter their personal, social and financial information, and the calculator automatically shows the amount of support they will receive.

Economic Empowerment

In coordination with federal and local entities, the Ministry prepares integrated programmes to empower every beneficiary of the Social Support Programme who has the health capacity and the educational qualifications or skills to work, by building their skills, training them and enabling them to join the labour market to achieve financial independence.

Social Support

A monthly amount paid to the beneficiary of the Social Support Programme.

Basic Allowances

The financial allowances for the primary beneficiary of the Social Support Programme (usually the husband) and the beneficiaries under his care.

Supplementary Allowances

Allowances added to the basic allowance due to beneficiaries of the Social Support Programme when their eligibility conditions are met. Supplementary allowances include the housing allowance, the higher-education academic excellence allowance and the seasonal allowance.

Volunteer Activity

Any individual or collective activity, without financial or job-related compensation, that aims to benefit others.

Religions, Sects and Beliefs

The non-Muslim religions, sects and beliefs whose practices, worship and rites within the State are determined by the competent committee.

Houses of Worship

Places licensed in the State for performing the practices, worship and religious rites of religions, sects and beliefs, including their annexed facilities.

Zero Government Bureaucracy

A programme that aims to simplify and reduce government procedures and eliminate unnecessary procedures and requirements. It is a national working model for achieving the simplest, fastest, easiest and most efficient government procedures, through which the UAE Government aims to bring about a qualitative and exceptional shift in government procedures.

Empowerment

Empowerment in MOCE is a comprehensive system that enables people, families, and non-profit organizations to build stable, independent, and fulfilling lives. It starts by providing support when it is needed most, while protecting people's dignity and well-being. From there, it creates opportunities to develop skills, access work opportunities and income, strengthen social connections, and actively contribute to the community. The goal of empowerment is to help people move from needing support to achieving greater self-reliance and making a positive, lasting impact on society.

Community Empowerment

The process of equipping individuals and communities with the capabilities, opportunities, and support needed to enhance their well-being, strengthen their contribution to society, and achieve sustainable social and economic progress.

Community Engagement

Active participation of individuals, organizations, and institutions in initiatives that contribute to development and building a more cohesive community.

Family Entrepreneurship

Income-generating activities and businesses operated by Emirati families, often from home-based enterprises.

Belonging

A sense of connection, inclusion, and shared identity that enables individuals to participate meaningfully and contribute to their community.

Care

A comprehensive framework of programs and services that supports individuals and communities, safeguards well-being, and fosters social stability and quality of life.

Impact

The positive and measurable change created in the lives of individuals, families, and communities through programs, initiatives, partnerships, and collective action.

Contribution

The active participation of individuals, families, and non-profit organizations in creating positive social, economic, and community impact.

Capabilities

The knowledge, skills, resources, and opportunities that enable individuals and organizations to achieve their potential, strengthen self-reliance, and contribute effectively to society.

Community Initiatives

Programs and activities that address individuals, communities, and NPOs to strengthen social cohesion, promote participation and volunteering, and create positive social impact.

State

 The United Arab Emirates

Ministry

Refers to the Ministry of Community Empowerment, the federal authority responsible for developing the social empowerment ecosystem for UAE nationals and managing economic empowerment and social welfare programs that protect low-income families and enhance their stability and financial independence. The Ministry also works to activate the role of the non-profit organizations sector and strengthen its contribution to national development, while promoting the values of social responsibility.
In addition, the Ministry is responsible for setting the conditions and procedures for licensing entities authorized to collect, receive, provide, or accept donations from within and outside the country; developing and implementing programs to promote volunteering; and establishing the standards, conditions, and licensing procedures for non-Muslim places of worship.

Customers Happiness Centers

Customers Happiness Centers are service centers established by the Ministry to provide government services to citizens and residents in a way that enhances their overall experience and satisfaction. The centers aim to ensure easy access to services while offering a convenient, efficient, and user-friendly environment for customers.

Low-Income Citizens

UAE families with incomes below the minimum threshold required to ensure a stable quality of life.

The Social Welfare Program provides financial assistance to these families in accordance with the program’s eligibility criteria and regulations..

Non-Profit Organizations

Non-profit organizations are legal entities licensed by the Ministry, in accordance with the laws in force in the country, to undertake one or more non-profit activities. Their activities span social, cultural, scientific, educational, professional, creative, artistic, recreational, and environmental fields, in addition to humanitarian services and charitable or solidarity purposes.
The non-profit organizations include associations, national foundations, unions, and social solidarity funds.

Union

The union is formed by at least five non-profit organizations and national foundations engaged in activities similar to non-profit work. A union is established to coordinate efforts, unify resources, and strengthen the ability to support and advocate for the priorities of the non-profit organizations sector on a broader scale. It also enhances cooperation among organizations and represents their shared interests.

Inflation Allowance

Temporary monthly allowances provided to families with a monthly income of less than 25,000 AED, to align with the emerging economic and social conditions in the country, aiming to meet the living needs and combat the rising costs of fuel, food, electricity, and water.

Open Data

Open Data refers to the data published by the Ministry on its website that can be freely accessed, used, reused, and shared by anyone without technical, financial, or legal restrictions, subject only to proper attribution and data sharing.

The Ministry provides a wide range of datasets and statistics through its website to support use and reuse, with the aim of enhancing public and specialized knowledge of its work and practices, in line with the principles of transparency, openness, collaboration, and participation.

Social Welfare Program

A government program dedicated to improving the quality of life of low-income Emirati individuals and families by enhancing their stability and supporting economic empowerment. The program offers financial assistance through a set of core and supplementary allowances, provided in accordance with eligibility criteria and conditions determined by the beneficiary’s social status.

Volunteers.ae

A national platform that allows individuals and organizations to participate in volunteer opportunities offered by government entities and the private sector. The platform facilitates the search for volunteering opportunities based on individuals’ interests, skills, and experience, allowing volunteers to register and create accounts, while organizations post volunteer opportunities according to their needs.

The Non-Profit Organizations Sector

The non-profit organizations sector consists of civil society organizations in the country licensed by the Ministry of Community Empowerment. These organizations work to advance social, cultural, environmental, and developmental goals, without pursuing financial profit. The sector encompasses all forms of non-profit organizations, including associations, national foundations, unions, and social solidarity funds, which collectively contribute to improving quality of life, supporting vulnerable groups, and fostering social innovation.

971 From the Community

An initiative launched by the Ministry of Community Empowerment to support and empower Emirati family entrepreneurs, organized annually within its pavilion at Global Village in Dubai. The initiative enables entrepreneurs to showcase and sell their products, strengthen their presence in the local market, and provides an advanced platform to support home-based businesses, promote community entrepreneurship, and enhance economic empowerment.

Social Welfare Allowance Calculator

A digital advisory tool made available by the Ministry on its website to help beneficiaries of the social welfare program estimate the financial assistance they may receive. Users enter their personal, social, and financial information, and the calculator automatically calculates and displays the expected support amount.

Economic Empowerment

In coordination with federal and local entities, the Ministry designs integrated programs to empower beneficiaries of the social welfare program who have the health capacity and the educational qualifications or skills required for employment. These programs focus on skills development, training, and workforce integration, with the objective of achieving long-term financial independence.

Social Support

A monthly allowance provided to beneficiaries of the social welfare program.

Basic Allowance

Financial entitlements granted to the primary beneficiary of the social welfare program, usually the husband, along with the dependents under their care.

Complimentary Allowances

Additional allowances granted on top of the basic allowance for beneficiaries of the social welfare program, subject to eligibility criteria. These include the Housing Allowance, Academic Excellence Allowance for Higher Education, and the seasonal allowance.

Volunteering Activity

Any individual or collective activity carried out without financial or employment compensation, aimed at providing benefit to others or serving the community.

Religions, Sects, and Beliefs

Non-Muslim religions, sects, and beliefs whose religious practices, acts of worship, and rituals within the state are defined and regulated by the competent committee.

Places of Worship

Licensed places in the country designated for conducting religious practices, acts of worship, and rituals for religions, sects, and beliefs, including their associated facilities.

Zero Bureaucracy

A program aimed at simplifying and reducing government procedures by eliminating unnecessary processes and requirements. It serves as a national operating model to achieve the simplest, fastest, easiest, and most efficient government procedures. Through this program, the UAE Government seeks to deliver a transformative and exceptional shift in the way government procedures are designed and implemented.