In line with its commitment to provide inclusive services to enhance the quality of life for people and community, the Ministry of Community Empowerment has organized a workshop entitled “Sustainable Empowerment in Service Delivery”.
The workshop focused on methods to improve skills of Customers happiness centers’ employees through a tailored training program based on the customer’s feedback aimed at enhancing their ability to improve their performance in line with best practices.
The workshop also highlighted the role of behavioural economics to interpret feedback and meet customer expectations.
Three graduates of the Government Services Experts Program participated in the workshop—Hamad Al Sheikh, Sheikha Al Ketbi, and Noura Al Shehhi. The first session was held at the Ministry’s headquarters, while the second took place at the Umm Al Quwain Customer Happiness Center with the participation of 50 employees. Preparations are underway for the third and fourth sessions, scheduled for August and September.
Through this initiative, the Ministry aims to advance service excellence, foster a culture of continuous improvement, and equip employees with advanced tools to better understand customer needs. By embracing innovation and strengthening professional competencies, the Ministry aims to enhance the efficiency of government services and elevate overall customer satisfaction.
The Ministry continues to implement wide-ranging efforts to upgrade services across Customer Happiness Centers nationwide, including ongoing training and capacity building. These centers are designed to serve as welcoming, effective points of contact, supported by qualified teams that provide professional and empathetic assistance.
21 Aug 2025